Shipping policy

Effective Date: October 17, 2025

At Madhuranga, operated by Uttam Threads Pvt Ltd ("we," "us," or "our"), we take pride in delivering premium designer clothes and accessories featuring unique handmade traditional artwork, crafted by skilled artisans across India. Uttam Threads Pvt Ltd is based in Madhubani, Patna, and Bengaluru, India. Our products are made-to-order, ensuring each piece is tailored to your specifications and embodies the authenticity of traditional Indian craftsmanship. This Shipping Policy outlines our processes for order fulfilment, manufacturing, shipping, and delivery, both domestically within India and internationally.

By placing an order on our website [www.madhuranga.in], you agree to the terms of this Shipping Policy. We reserve the right to update this policy periodically; changes will be posted here with the updated effective date. Your continued use of our services constitutes acceptance of any revisions. Please review this policy before making a purchase to understand our timelines and procedures. 

1. Order Processing and Manufacturing

All our products, including premium designer sarees, kurtas, blouses, and accessories adorned with handmade traditional artwork such as Madhubani paintings, block prints, or embroidery, are manufactured on a made-to-order basis. This means production begins only after your order is confirmed and payment is processed.

  • Order Confirmation: Upon successful payment, you will receive an email confirmation with your order details. We aim to confirm orders within 24-48 hours during business days (Monday to Saturday, excluding Indian public holidays).
  • Manufacturing Time: Due to the artisanal nature of our products, manufacturing typically takes 15-30 days. This includes sourcing materials, artisan crafting, quality checks, and any customizations (e.g., size alterations or personalized artwork motifs). Complex designs or high-demand periods may extend this slightly, but we commit to completing manufacturing within 45 days from order confirmation.
  • Customisation and Personalisation: If your order includes custom elements (e.g., specific traditional patterns or monogramming), additional time may be required for artisan collaboration. We will notify you via email if any delays are anticipated.
  • Customisation and alterations(size, design, etc) post delivery will require paying extra shipping charges for return, alteration and reshipping of product.

Please note that once manufacturing begins, orders cannot be cancelled or modified without potential fees, as outlined in our Return and Cancellation Policy.

2. Shipping Timeline

We strive to ship your order as soon as manufacturing is complete. Our total fulfillment timeline—from order confirmation to shipment—is within 45 days. This encompasses manufacturing, packaging, and handover to our delivery partners.

  • Shipment Initiation: Once ready, your product will be securely packaged to protect the delicate handmade artwork and shipped from our facilities in Madhubani, Patna, or Bengaluru, depending on inventory and artisan location.
  • Estimated Delivery: - Domestic (India): 3-7 business days after shipment.
  • International: 7-21 business days after shipment, varying by destination.
  • Factors Affecting Timelines: Delays may occur due to high order volumes, artisan availability, supply chain issues (e.g., sourcing rare dyes for traditional artwork), weather conditions, or unforeseen events like strikes or pandemics. We will communicate any significant delays via email or SMS.

If your order exceeds the 45-day shipment window, we will notify you of the same. If shipping gets delayed by more than 60 days, you may ask for a refund or utilisation of the balance amount in another order. 

3. Shipping Methods and Delivery Partners

We partner with reputable delivery services to ensure safe and reliable transport of your premium items. Shipments are handled exclusively through our delivery partners, and their respective policies apply in conjunction with ours. This includes terms related to tracking, insurance, and liability.

  • Domestic Shipping (India): We use trusted local couriers such as India Post, Delivery, Blue Dart, or DTDC. For remote areas or high-value orders, we may opt for express services.
  • International Shipping: For orders abroad, we collaborate with global partners like DHL, FedEx, or UPS. We ship to most countries, but restrictions may apply to certain regions due to export regulations on cultural artefacts under Indian law.
  • Partner Policies: By agreeing to this policy, you acknowledge that the terms of our delivery partners govern aspects such as delivery attempts, signature requirements, and rerouting. For example:
  • Delivery partners may require a valid ID for high-value deliveries.
  • Undeliverable packages may be returned to us at your expense.
  • Insurance coverage is provided by partners for loss or damage during transit, up to the declared value of the shipment.

We select the most appropriate partner based on your location, order size, and urgency. You can choose expedited options at checkout for an additional fee.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, order weight/volume, and selected method. All costs are displayed before final payment. 

  • Domestic (India): Flat rates starting from INR 100 for standard shipping; free for orders over INR 5,000 (subject to change).
  • International: Varies by country and weight; starts from USD 20 (or equivalent). Duties, taxes, and customs fees are not included and are your responsibility.
  • Additional Fees: For remote Indian locations (e.g., Northeast states or islands), surcharges may apply. Oversized items (e.g., large embroidered dupattas) or fragile artwork pieces may incur extra handling fees.

We do not offer cash-on-delivery (COD) for international orders or high-value items due to manufacturing lead times.

5. Tracking Your Order

Transparency is key to our service. Once shipped, you will receive a tracking number via email and SMS.

  • How to Track: Use the provided link on our delivery partner's website or app. Updates include pickup, in-transit, and delivery status.
  • Status Notifications: We send automated updates at key milestones. If you encounter issues, contact our customer care for assistance.
  • Multiple Shipments: If your order contains items from different artisan locations (e.g., Madhubani for paintings, Bengaluru for assembly), it may ship in multiple packages with separate tracking.

6. International Shipping: Customs and Duties

For orders shipped abroad, we comply with Indian export laws, including declarations for handmade cultural items.

  • Customs Clearance: You are responsible for any import duties, taxes, VAT, or fees imposed by your country's customs authorities. These are not included in our shipping costs and must be paid upon delivery.
  • Documentation: We provide necessary export documents, but delays in customs can extend delivery times beyond our control.
  • Restricted Items: Certain traditional artwork may be subject to cultural export restrictions; we will inform you if your order is affected.
  • Refused Shipments: If you refuse a package due to duties, return shipping costs will be deducted from your refund.

We recommend checking your local regulations before ordering.

7. Delays, Lost, or Damaged Shipments

While we aim for timely delivery, unforeseen issues may arise.

  • Delays: If a delay occurs, we will notify you and offer options like partial refunds or expedited alternatives.
  • Lost Shipments: If a package is lost (as confirmed by the delivery partner), we will file a claim and either reship or refund you, minus any non-recoverable costs.
  • Damaged Shipments: Inspect your package upon arrival. If damaged (e.g., torn fabric or smudged artwork), notify us within 48 hours with photos. We will coordinate with the partner for resolution, which may include replacement or repair.
  • Insurance: All shipments are insured up to the order value. Claims processing follows our partners' timelines (typically 7-30 days).

Force majeure events (e.g., natural disasters) exempt us from liability for delays.

8. Address Accuracy and Delivery Attempts

  • Accurate Information: Provide complete and correct shipping details at checkout. Errors may result in delays or additional fees.
  • Delivery Attempts: Partners typically make 2-3 attempts. Failed deliveries may return the package to us, with reshipping at your cost.
  • Safe Delivery: For high-value items, signature confirmation is required. We do not deliver to P.O. boxes for international orders.

9. Returns, Exchanges, and Cancellations 

Shipping is tied to our Return Policy. Made-to-order items may have limited return options due to customization. Please refer to our separate Return and Cancellation Policy for details on eligibility, timelines, and return shipping. 

10. Environmental Commitment

As a brand rooted in traditional Indian artistry, we prioritize sustainable shipping. We use eco-friendly packaging where possible and encourage consolidated orders to reduce carbon footprints. 

11. Compliance with Laws 

This policy complies with Indian laws, including the Consumer Protection Act, 2019, and international shipping regulations. Disputes are governed by Indian law, with jurisdiction in the courts of Bengaluru, India. 

12. Contact Us 

For shipping inquiries, track your order, or report issues, contact us at:

  • Email: customercare@madhuranga.in
  • Phone: +91 9102776282
  • Address: Uttam Threads Pvt Ltd, offices in Madhubani, Patna, or Bengaluru, India.

Include your order number and "Shipping Inquiry" in communications for faster resolution. Our team is available Monday to Saturday, 10 AM to 6 PM IST.

Thank you for choosing Madhuranga. We appreciate your patience with our made-to-order process, ensuring each piece carries the essence of India's rich heritage directly to you.